SORIBARO Terms of Service

Chapter 1 General Provisions

Article 1 (Purpose)

These terms and conditions (hereinafter referred to as the "Terms") are intended to regulate the rights, obligations, and responsibilities of SORIZAVA Co., Ltd. (hereinafter referred to as the "Company") and the "Member" regarding the use of the SORIBARO, a simple shorthand service, and its associated network, website, and other services (hereinafter referred to as the "Service").

Article 2 (Definitions)

The definitions of terms used in these Terms are as follows:

1. "Member" refers to a person who enters into an agreement for the use of the Service in accordance with these Terms and uses the services provided by the Company.

2. "Member ID" refers to the ID that the member inputs or registers for identification and use of the member's service.

3. "Password" refers to a combination of letters or a combination of letters and numbers selected by the member to confirm that the person seeking to use the Company's service is the same person as the one who has been assigned the member ID and to protect the member's rights.

4. "Service" refers primarily to the service provided by the Company to record, store, and provide the text of voice/sound files posted by members, including ⒜ a service for recording, reviewing, and transcribing telephone conversations, dialogues, lectures, meetings, etc., ⒝ a service for notarizing transcripts recorded by professional stenographers, ⒞ a service that allows members to write important notes on recordings, and ⒟ a service that allows members to download files in the desired format related to SORIBARO and other services provided by the Company.

5. "Paid Service" refers to services provided by the Company to members for a fee.

6. "Posting" refers to the information posted by members on the Service, including text, photos, videos, various files, and links.

7. "Payment" refers to the member's payment of a certain amount through the payment method specified by the Company to use the paid services.

8. "Member Information" refers to the essential information of a member, such as the member's name, email, password, and mobile phone number, as well as the information provided by the member to the "Company," including nickname, profile picture, and payment information.

9. "Task" refers to the process in which members' requested service-related tasks are performed by members of SORIZAVA Co., Ltd. and SORIZAVA, Inc., who have entered into a business service agreement.

10. Matters not provided in these Terms and the interpretation of these Terms shall be governed by the policies related to each service, relevant laws and regulations, ordinances, and common practices.

Article 3 (Notification and Amendment of Terms, etc.)

1. The Company shall make the contents of these Terms, including the company name, name of the representative, address of the business office (including the address where complaints from members can be addressed), telephone number, fax number, email address, business registration number, online sales reporting number, privacy policy, etc., easily accessible to members by displaying them on the Company's service or posting them on the linked screen or by other means.

2. By agreeing to these Terms when joining the service, they shall become effective, and these Terms shall take precedence in the Company's provision of services and the member's use of the services.

3. Within the scope not violating relevant laws and regulations, such as the "Electronic Commerce Consumer Protection Act," "Act on Regulation of Terms and Conditions," "Electronic Document and Electronic Transaction Basic Act," "Electronic Financial Transactions Act," "Electronic Signatures Act," "Act on Promotion of Information and Communications Network Utilization and Information Protection," "Personal Information Protection Act," "Telecommunications Business Act," "Consumer Protection Basic Act," the Company may amend these Terms.

4. In the event of an amendment to the Terms, the Company shall give notice of the effective date, amendment details, and reasons for the amendment from seven (7) days before the effective date until the effective date through the Service or the linked screen. However, if the amendment to the Terms is disadvantageous to members, the Company shall give notice through the Service or the linked screen or send a notification to the most recent email provided by the member at least thirty (30) days prior to the effective date. In this case, the Company shall clearly indicate the pre-amendment and post-amendment contents for easy understanding by the member.

5. When the Company amends the Terms, it shall confirm whether the member agrees to the application of the amended Terms. If the Company gives notice or notification as stated in paragraph 4 and the member does not express their intent to agree or refuse the amended Terms, it shall be deemed that the member has agreed to the amended Terms. The Company shall include a statement in the notice or notification that if the member does not agree to the amended Terms, the Company or the member may terminate the service agreement.

6. The Company shall take measures to allow members to communicate with the Company regarding the contents of these Terms and engage in queries and responses.

Chapter 2 Company's Services

Article 4 (Provision of Services)

1. The Company may provide additional services along with the services specified in these Terms when providing services to members.

2. The service application and usage hours are from 9:00 a.m. to 6:00 p.m., excluding weekends and public holidays. However, the service may be temporarily suspended due to the Company's business or technical reasons. In such cases, the Company shall give prior notice or immediate notice.

3. The Company has comprehensive authority regarding the production, modification, maintenance, and repair of the service. The Company may change the service based on operational or technical needs for smooth service provision, and the Company will announce the details of such changes within the service before they take effect. However, in cases where there is an unavoidable need to modify, such as bug fixes, error corrections, or urgent updates, or when the changes are not significant, the Company may give notice afterward.

4. In the event of significant reasons, such as discontinuation of business due to business transfers, divisions, mergers, expiration of contracts, or significant deterioration of profitability, the Company may discontinue the entire service. In such cases, the Company shall give notice and notify the members of the discontinuation date and reasons for the discontinuation at least 60 days prior to the discontinuation date.

5. From the moment the discontinuation of the service is announced to members as stated in paragraph 4, members may request compensation from the Company. However, members cannot claim damages for free services or paid services with no remaining usage period.

6. The Company will retain the materials posted by members and the results of the service until the expiration of the download period (10 days after the completion of the service, during which the files are downloadable). Afterward, the files will be automatically deleted. The Company will notify members of the download period immediately upon the completion of the service and notify them of the upcoming expiration of the download period 3 days and 1 day in advance. The Company shall not be held responsible for deleted files unless there is attributable negligence on the part of the Company.

7. All services of SORIBARO are processed after payment is confirmed.

8. The service fees may vary depending on the type of service, and if there are changes in the service fees, the Company shall notify the members in advance in accordance with Article 3, paragraphs 4 and 5 of these Terms.

9. Additional fees may be incurred in the use of the service, such as notarization fees for transcripts or shipping fees for original files.

Article 5 (Changes and Suspension of Service)

1. The Company may temporarily suspend the provision of the service if there are reasons such as maintenance, replacement, malfunction of information and communication equipment such as computers, or interruption of communication.

2. The Company shall compensate for damages incurred by members or third parties due to the temporary suspension of the service under paragraph 1, unless the Company proves that there was no intentional or gross negligence on its part.

3. If the service becomes unavailable due to reasons such as a change in business type, abandonment of business, or integration between companies, the Company shall notify members of such facts and pay the members their accumulated mileage or points in cash equivalent to the monetary value used by the Company, in the manner specified in Article 9.

Article 6 (Restriction on Service Use for Members)

The Company may suspend the use of the service for an account until the investigation is completed, after giving prior notice to the member, in the following cases. However, in cases where urgent measures are necessary, notice may be given afterward.

1. If there is a legitimate report of the account being hacked or stolen.

2. If there is suspicion of the user being involved in illegal programs or engaging in unlawful activities.

3. In other cases where temporary measures are necessary for the use of the service, equivalent to the reasons stated above.

Chapter 3 Membership Agreement

Article 7 (Membership Registration)

1. A member applies for membership by filling in their member information, such as email and mobile phone number, according to the registration form provided by the Company and expressing their consent to these Terms, and then undergoing mobile phone or email verification.

2. The Company registers the individual as a member unless they fall under any of the following subparagraphs:

1) If the applicant is under 18 years of age.

2) If the applicant has previously lost membership qualification under Article 8, paragraph 2 of these Terms, unless one year has passed since the loss of membership qualification under Article 8, paragraph 2, and the applicant has obtained the Company's approval for re-registration as a member.

3) If there is false, missing, or incorrect information in the registration details.

4) If registering the individual as a member is significantly impeded by technological reasons of the Company.

5) If there are other reasons deemed difficult for registration, equivalent to the above subparagraphs.

3. Membership registration is deemed complete when the Company's approval of the membership application reaches the member.

4. If there are changes to the registered member information provided during membership registration, the member must notify or update the changes to the Company through the method specified by the Company within a reasonable period.

Article 8 (Membership Withdrawal and Termination of Service Agreement)

1. A member may terminate the service agreement by withdrawing from membership at any time if they no longer wish to use the service.

2. If a member violates the obligations of a member set forth in Article 17 of these Terms, the Company may terminate the agreement, suspend the service, claim damages, or take other measures as specified in Article 17 through the procedures set forth therein.

Article 9 (Notice to Members)

1. When the Company gives notice to a member, it may use the member's email address, Alimtalk (Kakao), text messages (LMS/SMS), or other similar methods.

2. In the case of a notice to an unspecified number of members, the Company may fulfill the notice requirement under paragraph 1 by posting the notice on the service for at least seven (7) days or presenting it through a pop-up screen or other means.

Chapter 4 (Application and Payment for Services)

Article 10 (Service Application and Consent to Provision of Personal Information)

1. A member applies for the service using the methods provided on the service, or similar methods, and the Company must provide the member with the following information in an easily understandable manner when the member applies for the service:

1) Searching and selecting goods or services.

2) Inputting the recipient's name, address, telephone number, email address (or mobile phone number), etc.

3) Confirmation of the contents related to the terms and conditions, services with limited withdrawal rights, delivery fees, and other related costs.

4) Agreement to these Terms and confirmation or rejection of the matters specified in the preceding subparagraph by the member (e.g., mouse click).

5) Agreement to the service application and confirmation of or agreement to the Company's verification.

6) Selection of payment method.

2. If the Company needs to provide the personal information of a service applicant to a third party, the Company must notify the service applicant of the following: 1) the recipient of the personal information, 2) the purpose of using the personal information by the recipient, 3) the items of personal information to be provided, and 4) the period during which the recipient will retain and use the provided personal information, and obtain consent from the service applicant. (The same applies even if there are changes to the agreed matters.)

3. If the Company entrusts the handling of personal information to a third party to carry out its duties, the Company must notify the service applicant of 1) the recipient of the personal information handling delegation, and 2) the content of the entrusted tasks involving the handling of personal information, and obtain consent from the service applicant. (The same applies even if there are changes to the agreed matters.) However, in cases where it is necessary for the performance of the service agreement and related to enhancing the convenience of the service applicant, the Company may notify and inform the service applicant of the handling of personal information through its privacy policy as a notification method specified in the "Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.," without going through the notification and consent procedures.

Article 11 (Payment Methods) The available payment methods for the fees of the services provided by the Company may include the following:

1. Various types of bank transfers such as phone banking, internet banking, and mail banking.
2. Various types of card payments, including prepaid cards, debit cards, and credit cards.
3. Online bank transfers.
4. Payment through electronic currency.
5. Payment using points provided by the Company.
6. Payment through other electronic payment methods.

Article 12 (Notification of Receipt, Changes, and Cancellations of Service Applications)

1. When a member makes a service application, the Company shall send a notification of receipt to the member.
2. If there are discrepancies in the intention of the member or other reasons, the member who received the notification of receipt may request changes or cancellations of the service application immediately after receiving the notification. If the member makes such a request before the start of the service, the Company must promptly process the request. However, if the service has already commenced, the provisions of Article 13 (Right of Withdrawal, etc.) and Article 14 (Effects of Withdrawal, etc.) shall apply.

Article 13 (Right of Withdrawal, etc.)

1. A member who has entered into a service agreement with the Company may withdraw from the contract within seven (7) days from the day the member received a written copy of the service agreement contents (or from the day the supply of the service commenced if it was later than the day of receipt), in accordance with Article 13(2) of the "Act on Consumer Protection in Electronic Commerce, Etc."
2. A member may not exercise the right of withdrawal under paragraph 1 if any of the following applies, contrary to the intention of the Company:

• Cases where the goods are lost or damaged due to the member's responsibility.
• Cases where the value of the goods significantly decreases due to the member's use or partial consumption.
• Cases where the value of the goods significantly decreases to a level where resale is difficult due to the passage of time.
• Cases where the provision of services, such as services under subparagraph 5 of Article 13(2), digital content under Article 2(5) of the "Basic Act on the Development of Culture and Arts Industry," has commenced. However, this does not apply to contracts consisting of partial services or partial digital content if the provision of the remaining part has not commenced.

3. If a member receives a recording, etc., the member may not return it in addition to the right of withdrawal under paragraph 2 in the following cases:

• Cases where there are false, omitted, or incorrect application details.
• Cases where the Company determines that accepting the service application significantly hinders the Company's technological operations.

4. If it is impossible to withdraw from certain services, the Company must clearly indicate such fact in a place easily accessible by the member, provide trial-use products of the service (temporary permission for use, provision of trial experience, etc.), or provide information about the service to ensure that the member's right of withdrawal is not impeded, despite the limitations specified in each item of paragraph 2. If the Company fails to take such measures, the member may still exercise the right of withdrawal.
5. Notwithstanding the provisions of paragraph 1 and paragraph 2, if the content of the goods or services differs from the indicated advertisement or the terms of the contract and is not performed accordingly, the member may exercise the right of withdrawal within three (3) months from the date of receiving the goods or services or within thirty (30) days from the date the member became aware of or could have known about such fact.
6. In order to verify the member's legitimate reason for withdrawal, the Company may contact the member using the information provided by the member and may request additional evidence.

Article 14 (Effects of Withdrawal, etc.)

1. If a member expresses their intention to withdraw in accordance with Article 13, Paragraph 1, the Company must refund the payment received for the goods, etc., within three (3) business days from the date of withdrawal. In the event of a delay in refunding the goods, etc., the Company shall pay the member delayed interest calculated by multiplying the delayed interest rate specified in Article 18, Paragraph 2 of the Enforcement Decree of the "Act on Consumer Protection in Electronic Commerce, Etc."
2. When refunding the payment, if a member has paid for the goods, etc., using a credit card, electronic currency, or other payment method, the Company shall promptly request the business operator that provided the payment method to suspend or cancel the billing for the goods, etc. However, if the Company has already received the payment for the goods, etc., from the payment provider, the Company must promptly refund that amount to the payment provider and inform the member of such action.
3. In the case of withdrawal, the member shall bear the necessary expenses for the return of the supplied goods, etc. The Company shall not impose any penalty or claim damages from the member due to the withdrawal. However, if the member withdraws from the contract because the goods, etc., differ from the indicated advertisement or the terms of the contract, or if they were not performed as agreed, the Company shall bear the expenses necessary for the return of the goods, etc.
4. If the member has incurred shipping costs for receiving the goods, etc., the Company shall clearly indicate who bears those costs when the member withdraws.

Chapter 5 Obligations and Responsibilities Article 15 (Protection and Use of Personal Information)

1. The Company strives to protect the member's personal information in accordance with the relevant laws and follows the Company's privacy policy regarding the protection and use of personal information. However, the Company's privacy policy does not apply to services linked outside of the services provided by the Company.
2. The Company does not preselect the consent box for the collection, use, and provision of personal information. Furthermore, the Company does not restrict or reject membership registration or service provision based on a member's refusal to consent to the collection, use, and provision of personal information unless it involves essential collection items. The Company clearly specifies the services that will be restricted upon the member's refusal to consent to the collection, use, and provision of personal information.
3. The Company is not responsible for any damages caused by the member's own fault resulting in the leakage of personal information.
4. If a member has not used the Company's services continuously for one (1) year from the most recent service usage date, the Company may terminate the service agreement and take measures to dispose of the member's personal information. In such cases, the Company must notify the member of the termination of the agreement, the disposal of personal information, and other relevant information at least 30 days prior to the date of action.

Article 16 (Company's Obligations)

1. The Company shall faithfully comply with the relevant laws, exercise the rights stipulated in these Terms and Conditions, and fulfill its obligations in good faith.
2. The Company shall establish a security system to protect personal information (including credit information) and disclose and comply with its privacy policy to ensure the safe use of services by members. Except as provided in these Terms and Conditions and the privacy policy, the Company shall not disclose or provide a member's personal information to third parties.
3. The Company shall make every effort to promptly repair or restore facilities or recover data that has been damaged or lost during service improvement if there are no unavoidable reasons such as natural disasters, emergencies, or technical difficulties that cannot be resolved with the current technology, in order to ensure continuous and stable service provision.
4. When the Company takes measures to restrict the use of services as specified in Article 17, Paragraph 2, the Company shall provide prior notice to the member. However, in cases where there is an urgent need to address significant malfunctions or defects related to service provision, prevent criminal activities, or prevent harm to other members, the Company may provide notice after taking the necessary measures. ① Reason for the measure ② Type and duration of the measure ③ Method of appealing the measure
5. If a member suffers damages due to unfair representations or advertising practices as stipulated in Article 3 of the "Act on Fair Labeling and Advertising," the Company shall be responsible for compensating for such damages.
6. The Company shall not send commercial emails for profit purposes that a member does not desire.

Article 17 (Member's Obligations)

1. Members must not engage in the following acts or activities related to the use of services, which are beyond the original purpose of service utilization: ① Providing false information when applying for or updating member information ② Buying, selling, donating, or acquiring paid services through services not provided by the Company or abnormal means ③ Posting articles or sending emails impersonating Company employees or administrators, or using someone else's name, falsely indicating a relationship with others ④ Fraudulently purchasing paid services using someone else's credit card, wireless/wired telephone, or bank account, or using another member's ID and password for unauthorized purposes ⑤ Illegally collecting, storing, posting, or disseminating other members' personal information without authorization ⑥ Engaging in gambling or promoting gambling activities, exchanging or posting obscene or indecent information, or linking to adult sites; transmitting or disseminating words, sounds, writings, pictures, photos, or videos that cause embarrassment, hatred, or fear to others ⑦ Using the service for unauthorized commercial, business, advertising, promotion, political, campaign, or election activities ⑧ Replicating, distributing, or exploiting the information obtained through the Company's services without permission for commercial purposes; utilizing known or unknown bugs to exploit the service ⑨ Deceiving others for personal gain or causing harm to others in relation to the use of the Company's services ⑩ Infringing upon the intellectual property rights or portrait rights of the Company or others; defaming others or causing harm to their reputation ⑪ Knowingly transmitting, posting, disseminating, or using information (computer programs) prohibited from transmission or posting by law or purposefully transmitting, posting, disseminating, or using viruses, computer code, files, or programs designed to interfere with or destroy the normal operation of computer software, hardware, or telecommunications equipment ⑫ Changing the application, adding or inserting other programs into the application, hacking or reverse engineering the server, disclosing or modifying source code or application data, establishing a separate server, arbitrarily changing or impersonating parts of the website to impersonate the Company ⑬ Engaging in other acts that violate relevant laws or public morals, or actions contrary to common social norms
2. If a member violates any of the subparagraphs of Paragraph 1, the Company may take the following measures or actions in accordance with the criteria specified below and suspend the member's service usage, terminate the service agreement, or revoke the member's qualifications: ① If a member whose membership has been restricted or suspended for the same act repeats the act more than twice or fails to rectify the violation within 30 days, the Company may revoke the member's qualifications. ② If the Company suspends a member's service usage, terminates the service agreement, or takes other actions, the Company shall immediately notify the member of such action. The member may file an objection with the Company according to the provided procedure.
3. Members are responsible for managing their accounts, and the Company shall not be liable for any damages incurred by members due to the use of their accounts.
4. Members must set and manage a payment password to prevent unauthorized payments. The Company shall not be liable for damages caused by a member's fault.
5. Members have an obligation to review and comply with the Company's notices, terms and conditions, privacy policy, and any amendments thereto, and must not engage in any activities that hinder the Company's operations.
6. The Company may specify the detailed content of the following acts, and members must comply with them: ① Restriction on the selection of member IDs and passwords ② Instructions for using the service ③ Other matters deemed necessary

Article 18 (Member's Obligations Regarding ID and Password)

1. To ensure smooth service usage, member information protection, and convenience in service provision, members use the member ID they have chosen. However, if the content of the member ID is antisocial, undermines public morals, or may be mistaken for an operator, the Company may refuse or restrict its use.
2. The Company's member management tasks are performed through member information.
3. Members must manage their own member information with due diligence and care, and they shall be held responsible for any damages incurred as a result of their violation.
4. Members are free to choose a password within the criteria set by the Company, and they can change the password at any time if they wish.
5. Members are responsible for protecting and managing their passwords. The Company may periodically or irregularly recommend password changes to members, and members are responsible for managing and changing their passwords.

Chapter 6 Miscellaneous Article 19 (Ownership of Copyright and Restriction on Use of Posted Content)

1. The copyright of the posts created by members on the service generally belongs to the members.
2. The Company may obtain a license to use, store, replicate, modify, publicly transmit, and display the posts created by members within the scope necessary for service operation.
3. If the Company uses the copyrighted work belonging to a member in accordance with a special agreement with the member, the Company shall notify the member.
4. Members must comply with the provisions related to intellectual property rights. If a third party's intellectual property rights are infringed upon due to the posts registered by a member on the service, the member shall be responsible for the civil and criminal liabilities arising therefrom.
5. If the Company determines that the posts (including communication between members) posted by a member on the service fall under any of the following categories, the Company may delete or modify them without prior notice, and the Company shall not be held responsible for such actions: ① Spam or commercial posts (e.g., chain letters, advertisements for specific sites, etc.) ② Defamatory posts that disseminate false information with the intention of defaming others' reputations ③ Posts that infringe upon the personal information of others without consent, infringe upon the copyrights or other rights of third parties, or contain content unrelated to the topic of the bulletin board ④ Other cases where it is determined to be in violation of relevant laws, regulations, or the Company's guidelines
6. If the Company determines that the posts created by a member on the service fall under any of the following categories, the Company may process the posts and distribute them through external channels (SNS and other services) after obtaining the member's prior consent: ① Reviews or opinions related to products, services, or content created by users ② Reviews or opinions of users, which may include text, photos, videos, audio files, etc.

Article 20 (Provision of Information and Advertisements)

1. Information and advertising materials that are deemed necessary for members during service usage may be sent to members who have agreed to receive them through methods such as email, text messages (LMS/SMS), push notifications, direct mail, etc. Members have the right to refuse to receive such information at any time, and the Company will not send the information if the member rejects it.
2. Through banners, links, and other means provided in the services, the Company may connect to advertisements or services provided by third parties.
3. If a connection is made to advertisements or services provided by third parties as described in the preceding paragraph, the services provided in that area are not within the Company's service scope, and the Company does not guarantee their reliability, stability, etc. The Company shall not be responsible for any damages incurred by members as a result, except in cases where the Company has facilitated the occurrence of damages through intentional or gross negligence or has failed to take preventive measures against damages.

Article 21 (Dispute Resolution)

1. The Company establishes and operates user protection mechanisms and committees to ensure stable service provision, protection of user information, and handling of complaints. In particular, in accordance with the Telecommunications Business Act Enforcement Decree, the Company appoints at least one staff member responsible for user protection and handles information protection and complaint resolution tasks.
2. The Company provides information on how to present opinions or complaints from members in the service or on connected screens, considering the convenience of members.
3. If opinions or complaints raised by members are objectively recognized as valid, the Company will promptly process them within a reasonable period. However, if it takes a long time to process, the Company will notify members of the reason for the delay and the schedule for processing through the service notice or notification.
4. If a dispute arises between the Company and a member and a third-party dispute resolution organization is involved, the Company may present evidence of the actions taken against the member, comply with the resolution of the dispute resolution organization, and follow its decisions.

Article 22 (Jurisdiction and Governing Law) These Terms and Conditions are governed by and interpreted in accordance with the laws of the Republic of Korea. Any disputes arising between the Company and a member regarding these Terms and Conditions shall be subject to the jurisdiction of the court where the Company is located or the court having jurisdiction under the Civil Procedure Act.

Article 23 (Company's Disclaimer)

1. The Company shall not be liable for temporary or permanent service unavailability caused by force majeure, natural disasters, or events beyond the Company's control, inspection, replacement, or malfunction of information and communication equipment, communication interruptions, hacking, and other service disruptions, without the Company's intent or gross negligence.
2. The Company shall not be liable for any service interruptions or damages caused by the member's fault.
3. Members are responsible for the reliability, accuracy, and other aspects of the information, data, facts, and other content they post in connection with the service, and the Company shall not be held responsible for any damages incurred by third parties due to inaccurate or false content.
4. The Company has no obligation to intervene in transactions or disputes between members or between members and third parties mediated through the service, and the Company shall not be liable for any damages arising from such transactions or disputes.
5. The Company shall not be liable for any damages incurred by members in connection with the use of free services. However, this does not apply in cases of the Company's intent or gross negligence.
6. The Company shall not be liable for any third-party payments resulting from a member's failure to manage their personal information, such as their ID or password. However, this does not apply in cases of the Company's intent or gross negligence.
7. The Company shall not be liable for the deletion of member information by the member.
8. The service provided by the Company converts voice recordings into text, and the accuracy and reliability of the converted text may vary depending on the tone, pronunciation, intonation, and quality of the audio recording. The Company does not guarantee the accuracy and reliability of the converted text to be 100%, and this aspect is guaranteed through the customer's acceptance of the deliverables. The Company shall not be liable for any damages arising from discrepancies between the completed text file and the voice recording, provided that there is no intent or gross negligence on the part of the Company.
9. If the audio quality of a recording is poor (making voice recognition difficult), the requested service may be canceled, and the Company shall not be responsible for the deterioration of service quality due to the non-entry of detailed information about the audio recording.
10. The Company cannot recover deleted voice recordings or text files by members, and the Company shall not be responsible for deleted voice recordings or text files that are deleted due to force majeure or member's fault.
11. The Company shall not be liable for any damages arising from a member's dissemination of offensive language, false information, or criminal acts through text files, or unauthorized transmission, distribution, sharing, transfer, or rental of text files to third parties without the consent of the other party in a call.
12. The Company provides services to members based on the premise that the member has taken necessary measures, such as obtaining consent or providing guidance, in accordance with the Personal Information Protection Act, the Act on Protection of Communication Secrets, and other relevant laws, in connection with the use of the services. The Company shall not be liable for any damages arising from the member's failure to take such measures.

Article 24 (Points)

1. The Company may provide members with points as an additional service during the provision of the service.
2. The validity period of points shall be determined based on the period specified at the time of service provision, and if no period is specified, the validity period shall be 48 months. Points that are not used within the specified period or within 48 months from the date of issuance may expire.
3. The Company may terminate the point service due to management, technological, or operational reasons and will provide prior notice of the relevant details through the homepage or other means at least 30 days in advance. In this case, points that have not been used until the notified service termination date will expire.
4. In the event of a member's self-withdrawal or the member's disqualification or suspension of membership pursuant to Article 8, Paragraph 2, and Article 17, Paragraph 2, any accrued points shall expire, and the expired points shall not be refunded.